Creating A Better Customer Experience Strategy
Perhaps the best way to market your business on a limited budget is by improving your customer experience. Happy customers aren’t afraid to sing your praises. Despite the tech revolution we’re living in, word of mouth is still the ultimate form of marketing.
So, how does one create a customer experience strategy that’ll give your marketing efforts a boost? Here are a few things for you to try!
Be Authentic
Yeah, I know this is a cliche, but cliches exist for a reason! If you’re open and honest throughout your interactions and stick to your core values then it will shine through and attract customers to you. Insincerity may fool some people sometimes, but you can’t fool all the people all the time! People are quick to see what’s true and what’s fluff, so be real at all times and they will take note.
Know Your Target Market
The golden rule of marketing and customer experience is, of course, knowing who you’re marketing to. How old are they? Where do they live? Are they men or women? What are their politics? If you don’t know these things (and we’re just scratching the surface here), then you’re going to find it really hard to give them a positive experience.
Predict Their Needs
Making use of CRM software to track purchases and predict what clients may want in the future is a must if your business revolves around online sales. It enables you to be right there when they need you, and more importantly, allows you to make sales suggestions!
Let Them Connect Comfortably
Some customers prefer emails, others prefer face to face, and some would rather connect over social media to inquire. The more ways you allow people to connect with your business the more likely they’ll be able to have the queries resolved and the more likely they are to review you positively. Which leads us to…
Train Your Service Staff Well
If you have customer service staff then it’s vital you invest the time into training them properly. After all, if they don’t know what’s expected of them, what the best practices in your industry are or what they’re not allowed to offer (discounts/compensation etc.) then chances are they won’t blow your customers away, leaving you with every marketer’s worst nightmare – bad reviews!
Use Their Emotions
It’s not what you say, but how you say it!
This is as true in business as it is in everyday life. If your business is online, and you’re trying to convey much of your message with only written word, it’s tricky to get the emotional tone of what you’re saying right. But, if you can make customers feel something real, evoke actual emotion, then they’ll come away happy and ready to do business again.
The key is to work out what connects emotionally with your target audience and then come up with tags and slogans to match that; it’s not easy, but a good copywriter should be able to assist. This is one aspect of the customer experience that you need to nail.
Seek Feedback
The sooner you get feedback, the sooner you can tweak your experience. That’s why things like post-interaction surveys and social media polls are a very good idea to gauge how you and your employees are doing. Of course, you need to listen to what people are saying and action any changes they wish to see if you want this to be worthwhile.
At Get More Traffic we’re a digital marketing agency that harnesses the power of social media, AdWords and SEO to grow small to medium businesses across the country, However, we place a large emphasis on customer experience to grow just as much as we emphasise newer marketing techniques. And you should be doing the same.
Get in touch today on 1300 332 256 today to learn more about customer experiences today!
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What is Meta?
Meta, is a company that has redefined the way we connect, communicate, and consume content. Meta, previously known as Facebook, has expanded its horizons beyond the conventional realms of social networking and now offers a multitude of services under its umbrella. One of the standout components of this transformation is Meta Ads – a dynamic advertising platform that enables businesses to engage with their target audience like never before. Its flagship product, the Facebook social media platform, has grown to encompass a broader vision, leading to the rebranding of the company as Meta. Meta envisions a metaverse that goes beyond traditional digital experiences, integrating augmented reality, virtual reality, and various other technological advancements.
What are Meta Ads?
Definition
Meta Ads, an integral part of Meta’s ecosystem, are a sophisticated form of digital marketing that empowers businesses to connect with their target audience across multiple platforms, including Facebook, Instagram, Messenger, and more. These ads leverage the vast amount of data within the Meta network to deliver personalized and relevant content to users, thereby enhancing the effectiveness of marketing campaigns.
Purpose
Meta Ads serve a multifaceted purpose in the digital marketing landscape. They enable businesses to reach a wider audience by connecting people from all over the world as their potential target audience. It provides a diverse range of advertising formats like video or image which caters to various business goals and creative strategies which maximises engagement. It also helps with analysing results as it provides tools and techniques to track the performance of the campaigns in real-time, enabling data-driven optimizations.
Types of Meta Ads
Facebook Ads
They let businesses use single images to promote their products, services, or brand. Image ads can be used across different ad types, placements, and aspect ratios. Image ads are a good fit for campaigns with strong visual content that can be shown in just one image. These images could be made from illustrations, design, or photography.
Facebook lets businesses use a single video to showcase their products, services, or brand.They’re especially helpful for product demos, tutorials, and showcasing moving elements.
Carousel ads showcase up to ten images or videos that users can click through. Each has its own headline, description, or link. Carousels are a great choice for displaying a series of different products. Each image in the carousel can even have its own landing page that’s specifically built for that product or service.
Instant Experience ads, previously known as Canvas Ads, are mobile-only interactive ads that let users engage with your promoted content on Facebook. Using Instant Experience ads, users can tap through a carousel display of images, shift the screen in different directions, as well as zoom in or out of content.
Collection ads are kind of like immersive carousels — taking the user experience a step up. Collection ads are mobile window-shopping experiences where users can flick through your product lineup.
Instagram Ads
These are single-image ads that appear in users’ Instagram feeds. They are a simple yet effective way to showcase products or services and can be used to drive traffic to a website or landing page.
Video ads are similar to photo ads, but they use videos instead of images to convey the message. Instagram videos can be up to 60 minutes long, but you should prefer much shorter videos for your ad. Video ads are a great way to tell a brand story or showcase a product in action.
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Carousel ads
Carousel ads allow businesses to showcase multiple images or videos within a single ad unit. Users can swipe through the images or videos, giving them a more immersive experience.
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Story ads
Instagram Stories ads are full-screen ads that appear in between users’ stories. These ads are a great way to create interactive and immersive experiences for users and this is why engagement is often higher with this type of ad.
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Collection ads
Collection ads are designed for e-commerce businesses and allow users to shop directly from within the ad. These ads feature a cover image or video and multiple product images below, making it easy for users to browse and purchase products.
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Explore ads
Explore ads appear in the Explore section of the Instagram app, where users discover new content. These ads are a great way to reach a new audience and increase brand awareness. Instagram Explore ads do not appear directly in the Explore section, but are shown after someone clicks on a photo or video from Explore.
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Shopping ads
Designed for e-commerce businesses that have a shop on Instagram, Shopping ads take users directly to a product description page within the app. From there, your customers can easily make a purchase.
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Reels ads
After the launch of Reels, Instagram has also allowed Reels Ads. These ads are usually videos, up to 60 seconds long, that are shown between Reels.
Process
Step 1. Choose your objective
Login into Facebook Ads Manager and select the Campaign tab, then click Create to get started with a new Facebook ad campaign. There are 3 marketing categories – Awareness, Consideration and Conversion that Facebook provides with consumers on what they want their ad to accomplish.
Step 2. Name your campaign
Name your Facebook ad campaign and declare whether your ad fits into any special categories like credit or politics. If you want to set up an A/B split test, click Get Started in the A/B Test section to set this ad as your control. You can choose different versions to run against this ad after it’s published. Scroll down a little further to choose whether to turn on Advantage Campaign Budget+. This option can be useful if you’re using multiple ad sets, but for now, you can leave it turned off. Click Next.
Step 3. Set your budget and schedule
At the top of this screen, you will name your ad set and choose which Page to promote. Next, you decide how much money you want to spend on your Facebook ad campaign. You can choose a daily or lifetime budget. Then, set the start and end dates if you want to schedule your ad in the future or choose to make it live right away.
Step 4. Target your audience
Scroll down to start building the target audience for your ads. Start by selecting your target location, age, gender and language. Under location, you can even choose to include or exclude cities over a certain size. You can also prioritize people who’ve recently shown an interest in the product or service you sell.
Step 5. Choose your Facebook Placements
Scroll down to choose where your ads will appear. If you’re new to Facebook advertising, the simplest choice is to use Advantage+ Placements. When you select this option, Facebook will automatically place your ads across Facebook, Instagram, Messenger, and the Audience Network when they are likely to get the best results
Step 6. Set brand safety and cost controls
Scroll down to the Brand Safety section to exclude any types of content that would be inappropriate to appear with your ad.
Step 7. Create your ad
First, choose your ad format, then enter the text and media components for your ad. The formats available will vary based on the campaign objective you selected back at the beginning of this process. Use the preview tool at the right of the page to make sure your ad looks good for all potential placements. When you’re happy with your choices, click the green Publish button to launch your ad.
Tips and Tricks
- Use vertical videos: Use a vertical or square aspect ratio. Most people hold their phones vertically, so you’ll cover more of their screen.
- Shorten text: People on Facebook and Instagram scan quickly. In research conducted by the Mobile Marketing Association, it took two to three seconds for two out of three for people to see and cognitively recognise desktop ads compared to 0.4 seconds on mobile. Keep your text short, clear and concise to get your message across.
- Add multiple images using the carousel format: Carousel allows you to show several images for people to scroll through at the same cost. It’s a great opportunity if you have lots of product or brand images.
- Add movement: Ads with movement can stand out in Feed. Templates in Meta Ads Manager can help you create a video ad from your images.
- Use calls to action: A range of call-to-action (CTA) buttons are available for Facebook and Instagram ads. These buttons draw attention and encourage people to engage with your ad. Based on what you want people to do when they see your ad, experiment with the CTA buttons available for different ad objectives and formats. See which ones get your audience to take action.
Resources
Paid Meta Training Resources
Free Meta Training Resources
YouTube is not only a platform for sharing videos but also a powerful advertising tool that allows businesses to reach a global audience in creative and engaging ways. Understanding the various YouTube ad formats is crucial for creating successful ad campaigns that resonate with your target audience. In this comprehensive guide, we will explore the different YouTube ad formats, their features, benefits, and when to use each format effectively.
Exploring the differences of YouTube Ad Formats:
Skippable Ads
Best for: Maximizing Brand Exposure
Skippable ads, also known as TrueView in-stream ads, are one of the most common ad formats on YouTube. These ads appear before, during, or after a user’s chosen video and can be skipped after the first 5 seconds. The key features include:
- Ad Length: Skippable ads can vary in length, but the first 5 seconds are crucial for capturing viewers’ attention
- Engagement: Viewers can skip the ad after 5 seconds, so creating a compelling hook in the beginning is essential
- Cost: Advertisers are charged when viewers watch at least 30 seconds of the ad of the entire ad if it’s shorter than 30 seconds
Non- Skippable Ads
Best for: Conveying Important Messages
Non-skippable ads are short video ads that viewers are required to watch before they can access their chosen video content. These ads are limited to 15 seconds in most cases. Key features include:
- Viewing Obligation: Viewers must watch the entire ad, which can lead to higher engagement
- Message Efficiency: Due to the time constraint, these ads require clear and concise messaging
- User Experience: While they ensure ad views, non-skippable ads can be seen as intrusive if not well-crafted
Bumper Ads
Best for: Delivering A Punchy Message
Bumper ads are short, non-skippable video ads that are limited to 6 seconds. These ads are designed to be concise and impactful, making them ideal for mobile users. Key features include:
- Limited Length: The 6-second limit encourages advertisers to convey their message quickly and creatively
- Mobile-Friendly: Bumper ads are effective on mobile devices, where attention spans are typically shorter
- Frequency: They can be used as a supplement to longer ads to reinforce your message
Overlay Ads
Best for: Prompting a call to action (CTA)
Overlay ads, also known as display ads, appear as banner ads at the bottom of the video player. They can be text-based or rich media ads. Key features include:
- Visual Presence: Overlay ads don’t interrupt the video content and are displayed as a semi-transparent overlay
- Engagement: They encourage viewers to click through to your website or landing page
- CTR Tracking: Overlay ads’ click-through rates (CTR) can help measure their effectiveness
Sponsored Cards
Best for: Showcasing products
Sponsored cards are interactive, content-specific cards that promote products featured within the video or related products. They appear as small teasers within the video. Key features include:
- Contextual: Sponsored cards provide relevant information about the products or services featured in the video
- Interactivity: Viewers can click on the card to see mobile details or visit the advertiser’s website
- Engagement: These cards enhance the user experience by offering additional value
Discovery Ads
Best for: Capturing Intentful Viewers
Discovery ads, previously known ad TrueView discovery ads, are promoted videos that appear in YouTube search results, alongside related videos, and on the YouTube mobile homepage: Key features include:
- Placement: Discovery ads are strategically placed in areas where users are actively looking for content
- Viewer Intent: These ads target users who are more likely to engage due to their search or browsing behaviour
- Thumbnail and Title: The ad’s success depends on an attention-grabbing thumbnail and an enticing title
Masthead Ads
Best for: Broad Audience Impact
Masthead Ads, also known as YouTube’s “Masthead” placement, allow your video to take center stage at the top of YouTube’s homepage on all devices, from desktops to mobile devices and smart TVs. The prime real estate grants you unparalleled visibility and exposure, making it an ideal choice for campaigns aimed at maximum reach and brand impact. Key features include:
- Massive Reach: Engaging a diverse audience with prime placement, ensure that your message reaches users across various demographics and interests
- Visual impact: Capture attention instantly with autoplay visuals
- Clickable CTAs: Direct traffic with overlay CTSs for seamless engagement
10 Steps to Start YouTube Ads
Starting YouTube ads involves careful planning and execution, but the potential to reach a massive and engaged audience makes it worthwhile. By following these 10 steps, you will be on your way to create impactful and successful YouTube ad campaigns that drive your marketing objectives.
1.Define Goals:
Clarify your campaign objectives. Are you aiming for brand exposure, website traffic, lead generation, or sales conversions? Having clear goals will shape your entire strategy
2. Create Channel:
Establish a YouTube channel for your business. This provides a dedicated space to host your video content and manage your advertising campaigns
3. Link Accounts:
Link your YouTube channel to a Google Ads account. This integration allows you to manage and track your ad campaign seamlessly
4. Budget:
Determine your budget for the campaign. Decide whether you want to allocate a specific amount per data or for the entire campaign duration. Google Ads offers various budgeting options to suit your needs.’
5. Audience:
Identifying your target audience. Consider demographics like age, gender, location, and interests. The more precise your audience targeting, the higher the chances of reaching the right viewers
6. Choose Format:
Select the appropriate ad format based on your goals. For instance, if you want to create brand awareness, skippable ads might be ideal. If you have a short, impactful message, bumper ads could work better
7. Craft Content:
Develop compelling video content that resonates with your audience. Start with a captivating hook in the opening seconds to capture viewers’ attention and encourage them to watch further
8. Set tracking:
Implement tracking mechanisms, such as Google Analytics or conversion tracking, to measure the effectiveness of your campaign. This data helps you refine your strategy and understand what’s working
9. Campaign Details:
Configure campaign parameters. Specify the campaign start and end dates, ad scheduling (when your ads will run), and geographic targeting (where your ads will be shown)
10. Launch and Optimize:
Review your campaign settings, content, and targeting one final time. Once you are satisfied, launch the campaign. Continuously monitor key performance indicators (KPIs) like click-through rates, view rates, and conversions. Use these insights to optimize your ads for better results over time
As you navigate the world of YouTube advertising, understanding these various ad formats is essential for tailoring your campaigns to your audience’s preferences and behavious. Each format offers unique advantages, and by strategically using them, you can create compelling and experiences that resonate with viewers and drive your marketing goals.
The key to a successful YouTube ad campaign is not only choosing the right format but also crafting engaging content that captures your audience’s attention and encourages them to take action.