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The Team
09/08/2021

4 Important Reasons Why You Shouldn’t Google Your Own Ads

These days, one of the best ways that small businesses can increase their discoverability, popularise their brand, and gain more customers is through Google Ads. Google Ads are pay-per-click (PPC) ads that help you get more exposure on Google’s search engine results pages. And one thing we always remind our new clients whenever we set up their ads for them is to: “Never Google your own ads.”

There’s a right way and a wrong way to test and see whether your PPC ads are showing up on Google’s search results. Unfortunately, typing in your search terms and keywords isn’t the best way to do so. And here’s why…

 

1. Your Click-Through Rates Will Go Down

One of the key metrics that Google considers in deciding whether to show your ads, is the click-through rate (CTR). What is click-through rate? Simply put, your CTR refers to the number of impressions your ad receives versus the number of clicks it’s able to gather. If only 10 out of 1000 people who’ve seen your ad click through to your website, for example, that puts your CTR at 10%, which is actually pretty high considering the thousands of blog posts and websites strewn across the internet.

When you Google your own ads but don’t click on it, what you’re doing is adding to the number of impressions and decreasing your overall CTR. Keeping this metric as high as possible is important if you want to keep serving your ad to potential customers. So don’t Google your own ad.

 

2. Your Quality Score will Depreciate

Another key metric that affects your Google ad distribution is the Quality Score. But how, exactly, does Google calculate the Quality Score? Quality Score is a combination of 3 metrics: (1) your expected click-through rate, (2) how relevant your ad is against your target audience, and (3) your overall landing page experience. The Quality Score is a diagnostic tool that helps you give you some clues as to well your ad quality compares to other advertisers.

Keeping your Quality Scores high can have a direct impact on your PPC campaign’s overall efficiency, both in terms of your return on investment and your results. That’s why it’s important to always be working towards keeping your Quality Score as high as possible.

 

3. You’ll End Up Wasting Your Budget

Perhaps the biggest reason you should never try to Google your ads lies in the very nature of PPC. Whenever you run a PPC campaign, you’re charged every time a user clicks on one of your ads. You, the owner of the campaign, are not an exception! You detract points from your CTR and your Quality Score every time you try to Google your ad and don’t click it. On the other hand, if you do click on your own ad, you end up wasting a part of your budget that could have otherwise been spent to capture actual clicks.

Clicking on your ad, and then leaving your website right after a click, also isn’t good, because this then affects your bounce rate. Bounce Rate refers to the times a user has clicked through a link to your website, and then immediately left (or in this case, bounced). It signals to search engines that the user could not find content relevant to their search. Bounce rates can affect your overall rankings and ad distribution.

 

4. Eventually You’ll Stop Seeing Your Ad

Add all these factors up, and eventually, your ad will stop showing up in front of you. This can lead you to believe that your ads have stopped showing up altogether. Of course, that’s not necessarily the case. But because you’ve repeatedly tried searching your ads, and have either not clicked on them, or bounced from your website, this translates to Google’s algorithm that your website isn’t relevant for you, and so will stop serving you the same ad.

 

How to Check On Your Ads the Right Way

Knowing that this is a concern amongst advertisers and digital marketers, Google actually has an existing tool that can help you preview your ads. Google’s Ad Preview and Diagnostics Tool provides a completely safe environment for you to view what ads are begin distributed for each keyword. Using this tool allows you to see more data on which ads are eligible to show up, and which ones might need some adjustments.

Understanding and analysing all that data, however, can be a monumental task, one that requires a lot of time and effort. Thankfully, that’s exactly the service that we offer our clients. If you’re interested in either starting or optimising your PPC campaigns, getting more traffic, and driving more leads and sales, schedule a call with one of our agents! We’re more than happy to help you set up your business for online success!

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The Team
07/19/2021

Digital Marketing Industry Updates – July Edition

Facebook Analytics Officially Removed

Back in April, Facebook announced it was removing Facebook Analytics. This move officially occurred last July 1 as a way to consolidate Facebook’s business tools. The removal of Facebook Analytics doesn’t affect the insights section of either Facebook and Instagram. In fact, Facebook has stated that the same data, insights, and analytics are still available amongst their other tools such as Facebook Business Suite, Ads Manager, and Events Manager.

Google Analytics 4 Introduces New Reporting Features

Filling in the gaps for those who opt-out of being tracked online, new features have been added to Google Analytics 4. These new features aim to increase usability and enable you to deep-dive into certain analytics to help you understand better understand your results. Some of these additional features include new navigational panels that help you switch between reports, expanded conversion modeling, and some brand new reporting options for your ads, including “Advertising Snapshot” which gives you a holistic view of conversion points from multiple channels.

Microsoft Ads Introduces Facebook Import Feature

To help its users and advertisers save time and maximise ROI, Microsoft ads has released a new advertising feature called Facebook Import. This new feature allows users to copy over their Facebook Audience network into the Microsoft Audience network, saving advertisers the time and effort. The new tool can either be used to complement your existing Google Import strategy, or as a standalone feature.

New Insights and Ad Space for Instagram Reels

The latest ‘Reels’ video content on Instagram has become more of a staple on the platform. And because of the increasing popularity of Reels, the feature has also gotten its own Insights and ad space through Reels Ads. The format is still very similar to Reels in that the ads can go up to 30 seconds (double the length of your standard Instagram Story ads). These ads show up in the same space that users consume Reels, including the Reels tab, the Explore tab, Stories, and in the Explore page.

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Kyle C
04/04/2017

“Hey Siri, How Do I Optimise My Site For Voice Search?”

So you’ve just finished optimising your website for desktop and mobile—think you’re done? Think again! The truth is, these days more and more people are asking Siri, Google Now and Cortana to do their searching for them, and by 2020, 50% of all searches will be done by voice (ComScore). As you’re probably aware, voice search is a heck of a lot easier than typing, and you get to look like David Hasselhoff in Knight Rider while you do it! 

Bearing this in mind, there’s no better time than now to ensure your page is digital assistant friendly. Below we’ve compiled a few tips and tricks you can implement now to optimise your site for voice search.

People Talk Like People, Not Like Robots

optimising for voice search - talk to Siri like a human, not a robot

First things first: when optimising for voice search, aim to make the content on your page read as conversationally as possible, and ensure that it answers all potential questions that consumers might ask.

Secondly, in the age of voice search, web content is more about semantic search and the context of it, as opposed to specific keywords—so with this in mind, remember to ‘think like a human.’ When it comes to optimising for voice search, the days of making keywords the focal point are over.

For example, say you’re running a bed and breakfast in Noosa? In this case, you’d most likely be focusing on keywords such as ‘Noosa, Noosa accommodation, and  Noosa hotel.’ When optimising for voice search, I’d recommend that you try adding longer, vocal friendly keywords such as: ‘Place to stay in Noosa,’ ‘Noosa accommodation info,’ and ‘Best Noosa accommodation.’

Remember: the key point is to ‘humanize’ content and create keyword structures that are more conversational and less robotic.

Be More Mobile

optimising for voice search

As if you didn’t already know, mobile-friendliness is imperative, and with voice search and mobile going hand-in-hand, it’s critical that you ensure your content is mobile friendly!

Firstly, make use of Google’s awesome Mobile-Friendly Test to see how well your site displays on smartphone, and if it’s not up to scratch, make the necessary changes. Remember, people read content differently on their mobiles as opposed to their desktops, and it’s therefore essential to understand the differences between how your content should look on both.

Be A Local Legend

optimising for voice search - make it easy for those driving!

Ask yourself, when are people most likely to use their voice assistants? As you may have guessed, it’s often when people are driving and unable to type. For example, they may be wondering where the closest petrol station or sushi joint is, and it’s therefore essential that your website is optimised in a way that Google can instantly recognise the relevance between your website and the customer’s query.

To put your business at the top of that list, you need to have all your basic information in text rather than as an image; information like: your business name, address, phone number and directions from popular main roads/landmarks. Remember, Google search can’t crawl a text image, and consequently, a voice search won’t pick up your information in this instance either.

There are plenty of different ways to get into Siri’s good books—you just need to commit the time to ensure your page is best optimised for voice searches. And, while it’s not quite time to proclaim the death of the keyboard, it’s clear that Siri, Google Now and Cortana are growing exponentially—and you’d be wise to stay with the times!

In the meantime, make a start by asking Siri to beatbox for you. Trust me, it’s worth it!

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SEO Team
08/24/2016

The best and worst features of Google ‘Allo’

“Allo mate!” It sounds like something that should be on a tourist ad – but no, this is just me and my imagination as I read over Google’s latest app development.

Currently in the testing phase, ‘Allo’ initially seems very similar to Whatsapp – although there are of course some notable differences. So far the reviews have been mixed, with some suggesting the app would be better bundled with ‘Google Duo,’ Google’s 1-to-1 voice call app. So with that said, let’s have a look at the great, the okay, and the not so great.

Thumbs up Features

Incognito Mode – With end-to-end encryption, you can chat privately with your contacts. Simply choose how long you want messages to stick around for, and when they should expire. You can also make sure your chats stay private from snoopy people sitting behind you on public transport by using the private notifications setting.

incognito

Google Assistant – Want to know the weather report for the weekend, the best local japanese restaurants, or simply need a reminder for an early wake up alarm? No problem! Just use the microphone button to ask a question, and Allo’s Assistant will give you an answer (or in the case of an early wake up, set your alarm).
allo google assistant

allo assistant

Image from Android Police

Individual message deletion – According to Ausdroid, Allo will allow users to delete individual messages from their chat stream. For example, let’s just say that your partner sends you an emergency text with their credit card details – you certainly don’t want those hanging around on your phone do you! With Allo, you can simply delete any messages as you feel fit. While this is certainly not a revolutionary idea by any means, it’s still one that is helpful. Just be aware, deleted messages will only disappear from your device.

Independent artist sticker packs – According to Allo, their app will offer users 3 sticker packs to get started (each containing 24 stickers), with the option to purchase more (in total there are 24 packs). Similar in part to some of the Hangout emoticons, you’ve got everything from the funny and cute, to the sassy and cheeky (such as ‘pudding the cry baby,’ ‘fun-der the sea,’ ‘worst day ever,’ and ‘talk to the hands’). Just be aware however, there are a few packs that are possibly NSFW – including ‘Julio the Bull,’ a bootylicious character who, let’s face it, is in no need of an ego boost! All stickers are designed by independant artists and studios from around the world.

pudding allo

Ink – as mentioned earlier, Allo will allow you to get creative by ‘inking’ photos (essentially, drawing and doodling on them).

Search Function – With Allo’s dedicated and extensive search function, you won’t have to worry about endlessly scrolling through your chats to find a specific text (as with Hangouts). Hallelujah for that!

Features that are a bit MEH

Smart Reply – According to Allo, this feature will allow your phone to automatically respond to pictures and text messages automatically – without you having to type a single word. Apparently, the app does this by learning over time what your response style is, and then adapting from there. For example, if your friend sends you a picture of their new puppy, Smart Reply might suggest that you respond with ‘aww how cute!’ or ‘Love!’ You then have the option to click on one of the suggested responses.

Personally, I think it’s a bit average. I mean, are we really so time poor that we’d rather a machine converse with our friends as opposed to us? I know I’d rather have a real conversation with my friends and family – and receive genuine responses from them – without the ‘help’ of automatic suggestions.

And let’s not even get started on what would happen if it automatically sent off an incorrect response!

Thumbs down Features

No cloud backup – According to Android Police, it seems that Allo does not have a dedicated backup or cloud function – something which seems rather strange. For some this could possibly be a killer, as once uninstalled, your chat history and one-one-one texts, along with images you’ve sent and videos you’ve received, are all gone.
However, given that the app is still in its testing phase there’s hope that perhaps this function will be fixed by the time the final app version is released (we really do hope so!).

No ability to play videos within the app – Unlike other mediums, users will need to play videos through a preferred media player

No trimming – If you’re hoping to trim that lengthy video before sending, it appears this won’t be an option sorry.

Auto-Wifi – Hoping to save data by limiting your auto downloads to Wifi only? Sorry, it seems this also isn’t a possibility yet.

As mentioned Allo is still in the testing phase – so there is still hope for change. What will stay or go however, remains unknown for now.

What are your thoughts on Allo? Do you think it will replace Hangouts or Whatsapp as your preferred app? Let us know!

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Sam Fields
12/30/2015

Common AdWords Faux Pas – Don’t Get Caught Out!

Do these emotions/actions/ feelings sound familiar in the anticipation of your first AdWords Campaign; ‘electrified’, ‘fast and shallow breathing’, ‘excitement’? It seems straight-forward; easy even, but fast-forward a few weeks and you have noticed no difference in leads let alone sales. You begin thinking that maybe you’ve missed something, that maybe the simplicity of setting up a campaign belies the complexity of the entire system.

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Sam Fields
12/16/2015

Don’t Leave Your Online Marketing Until It’s Too Late!

Time and time again, I see businesses put weeks, months, even years of planning and research into business models. But time and time again, I see companies throw in the towel mere weeks into trade. I wonder if they have ever looked at the time and effort they have put into setting up their business and compared it to their marketing…?

“I’ll just use the newspaper; I get a few calls from that!”

I’ve heard this on too many occasions, a client hasn’t received positive ROI in the first 3 weeks and they decide that the money would be better spent on something that is getting ROI, albeit limited. The writing is on the wall, digital media is growing and newspapers are declining. They’re an old medium for news access, plus we have a tiny device in our pockets that allows us to gain an insight into the world’s information. Tell me how one would grow their business in a dying media and I’ll show you an advertising executive from the old guard.

Clock.

Rome wasn’t built in a day and neither was a company. People invest in their business from the get-go, insurance, equipment, fees for registering the name, etc. This is all before anything has even been sold. This can take months, even years before the business is ready to trade.

I understand that there needs to be revenue, even if it isn’t positive ROI, there needs to be some ROI, but we have to look at the facts before jumping the gun and terminating an online strategy prior to it taking flight. Imagine buying a plane with the view of escaping to the Bahamas (or a destination of your choice), organising all the flight path requirements, gaining all the necessary documents, employing a pilot, taxiing to the runway, as the g-force of the take-off begins you run up to the cockpit and just as the wheels leave the asphalt, yell at him to power down because you’ve realised that the jet fuel is expensive and you could buy a rowing boat to get there cheaper.

“I will just do flyer drops!”

This amuses me, as I’ve had experience outside of work with this sort of advertising. It might bring in a couple of people, sure, and for some businesses a couple of ongoing customers is great. I had a friend with a gym and he did flyer drops in the local area, just like the eight or nine other gyms in the local area did. People did the free trial and yes, some signed up, but what happens then? Do you do another flyer drop in the hopes that you missed someone? What about the person in the suburb just over who drives through your suburb on the way home from work? There’s no way a flyer will catch them. There’s a much broader market out there that is being missed out on and that market is digital.

How do the year end numbers look?

This is why the online strategy must be prepared for, budget allocated for several months to find the right strategy. There’s no magic button, you may be lucky and strike gold in the first month, or you may have to slog it out for 2-3 months before you find something that works. This is the nature of business.

“I would’ve expected more by now!”

There’s a few, quick and broad, steps that I take, particularly in regards to AdWords, which sets the stage for a broader strategy:

1. Ensure the Keywords are relevant.
2. Remove search terms that are irrelevant.
3. Analyse the activity of people who are relevant on the website.
4. Ensure market targeted is correct
5. Optimise both the campaign and the website based off that information.

Once you know what returns business, take it to the next level, use that as a basis for your SEO, Facebook, etc.

To make it in business, investment is required. We are at the cusp of a revolution, in my opinion, that will return the power of business away from the corporations and into the hands of the little guy, aided by the internet and politics. Begin your journey now and be ahead of the game when this revolution takes hold; make sure Get More Traffic is there with you to help your business make the most of it. Call us on 1300 332 256 today!

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Sam Fields
12/03/2015

Google Shopping for Christmas 2015

Part of my job is setting up Google Shopping for my clients; all that time spent liaising with web developers from overseas creating manual Data Feeds when the web developers aren’t able to pull one from the site, setting up a Merchant Center (sic) and spending time on creating Shipping Rates tables, creating the campaign in the AdWords account, troubleshooting, and when you think you have entered everything correctly you find that one tiny detail that wasn’t required on other accounts is now suddenly is required on this particular account! It’s enough to pull your hair out (lucky I don’t have much there)!

There is some real joy in setting up a Google Shopping campaign, but that comes right at the end when you begin to see actual results and conversions coming in. The build-up though can be exhausting and time consuming.  Google has recently added extra requirements which allow us to provide customers with a better experience, which is of course great, but it does take a little more time.

Blue snowman writes in his notepad

The key to setting up a successful Google Shopping campaign in time for Christmas is all in the organisation and preparation. Much like a SEO campaign, which needs to be implemented many months before you begin to see results, a Google Shopping campaign needs to be given sufficient time to be set up so that once Christmas actually rolls around, it’s up and ready to serve. A Google Shopping campaign has many components that must be set up, reviewed and validated prior to the campaign even going live.

Depending on the efficiency of your web team, or the capabilities of your web platform, pulling a Data Feed can take time. Some platforms don’t even allow it, so a manual feed must be produced and depending on the extent of your product database, you could be sitting there inputting data for quite some time.

Updated shipping requirements are time consuming too. If you’re a ‘single rate’ business, then good for you, but if you’re not, get comfortable, and this is all before the ads are put under review by Google.

There is also the inevitable scenario that not every product on your website is going to give you an instant ROI, so optimising your Google Shopping campaign will require attention too. Hopefully your digital strategist has been on top of things and provided you with this same advice and your Google Shopping campaign for Christmas 2015 is well underway. If not, then perhaps it’s time to have a word with us here at Get More Traffic, so call us today on 1300 332 256.

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Margaret O'Connor
11/18/2015

Google+ Gets a Refresh, Again!

Well, what a year it has been for Google+! The widely criticised online platform, which truthfully, was originally created to compete with Facebook, has faced so many twists and turns that the product we see today is vastly different. With Google Photos pulling free from G+ around May this year (and with big success) and with comments on YouTube now only appearing in YouTube, not G+ too, as of July this year, the G+ we see today is much less cluttered, simplified and hopefully, easy and intuitive to use.

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Sam Fields
10/21/2015

The Wonderland of #Google Tag Manager

You may have come across Google Analytics and Google Tag Manager during your foray into the world of Conversion Tracking. If that’s the case, then this blog will probably have you salivating in anticipation for this instalment by the Bearded Dragon (TM), me.

If you’ve already put the Conversion Tracking code on your “thank you” page, excellent, I have taught you well, young Padawan, you will go far. If you haven’t, I’m not mad, just disappointed. There is hope to redeem yourself, though.

Go to www.google.com/tagmanager while using your Google Account and create an account (yes, at present there is a lot of account creation; an issue I’m sure Google is working on). It’s relatively simple, once you’ve created the Tag Manager account, it provides a piece of code that goes on every page of your website, just after the opening <body> tags.

If you have difficulty, you probably should have your web developer put it on. Don’t feel bad, there are so many different types of websites out there that the simple instructions above can’t service them all.

Google Tag Manager houses other pieces of Google code, allowing you to add Analytics, Remarketing and our old friend, Conversion Tracking, without having the code of your website looking like an extended version of War and Peace written in Wingdings.

So now we have Google Tag Manager installed, I’m going to bypass the fiddly details of installing Analytics, Remarketing, and Conversion Tracking into the Tag Manager, despite it being one of the most exciting things I do. There’s information out there, but I want to talk about something more important to a business owner; the analysis. Let’s say that your Online Marketing Magician waves his wand in a SFW manner and suddenly your GTM is loaded with all the pieces of code, including Analytics. You can see real time tracking of people viewing your site, but you notice that while there are many people visiting, none are contacting you. It puzzles you, but you understand that the internet is subject to trends and one day is not able to represent any meaningful data.

SEO

You return in a week, because you’ve read somewhere, like here, right now, that allowing data to accumulate over a decent period of time gives a better understanding of what is happening in the website. Here are a few simple tips for initially reviewing data in Google Analytics:

  1. Bounce Rate.

If the bounce rate is above 60%, something is awry on the site. I like to see a 40% or lower Bounce Rate. Maybe your clients are being greeted with a wall of text; maybe they aren’t being greeted with enough information. This is one of my first indicators of whether a website is ‘working’ and is relevant to the interests of the person who has found your page. 

  1. Time Spent on Site + Pages Visited.

If people are visiting many pages and spending many minutes on a page, your website MUST be working, right? Not necessarily, especially if they jump off your site after doing their research without leaving their contact details. It is possible to gain these clients back using a Remarketing strategy, however, I would first look into why they are spending so much time and not contacting you. Maybe your website is a ‘brochure site’, giving people all the information they need to make a decision. If you want people to get in touch with you, you may need to revamp your website to be a ‘sales page’, in that it provides just enough interest to whet the appetite and leave them begging for more, where the only way to find out more is to contact you.

3.  Channels 

This is where your traffic is coming from and can indicate what advertising strategy is working best for you.

  1. Goals!

Like Conversion Tracking, only more in depth and across all of your channels. You can set up Goals and Goal Funnels, giving an insight into the behaviour of people on the site when it comes to getting in touch with you. If you are an e-commerce site, Goal Funnels may display to you the choke point in your sales process. Some of my clients have complained that they were getting many abandoned shopping carts, but after taking a look in Analytics we have found the drop off point and determined there was a glitch, a bug or even something as simple as requiring too much information of the potential client.

There are so many factors that influence the behaviour of people on the internet. Analysing data over weeks, months, and years will assist in figuring out the right strategy to catch new clients. Install Tag Manager, as I’ve recommended, as the possibilities for Tracking are growing within it. An as always, if you’re keen to get started sooner rather than later, then get in touch with the team here at Get More Traffic on 1300 332 256 today.

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Recent Posts

10/05/2022

Always On Marketing

Are You Missing Out On Sales By Not Having An Always-On Marketing Strategy?

Right now, technology is progressing at such a fast pace for everyone, including online businesses. This progression has led to some serious benefits in the world of e-commerce and digital marketing, but it also means that customer expectations are higher than ever. Statistics show that 75% of smartphone users expect immediate information when using their devices, and 51% believe that businesses should be available to chat 24/7. 

“That’s ridiculous! I’m just one person!” 

We can hear you shout through your screen, and yeah, at first glance it sure does seem ridiculous, but let’s not forget you’re not just one person. You’ve got technology on your side. Technology doesn’t need to take breaks or go to sleep or have a two week holiday in the Bahamas to blow off the cobwebs. Technology is your little workaholic friend. You can use it to develop an always-on marketing strategy that satisfies your customers while also letting you rest. Because, you know, you’re human, and being switched on all the time isn’t a healthy way to be. 

In this blog, we’ll take you through some of the most useful always-on marketing strategies to help you out. Soon enough, you’ll have happy customers and a business that operates 24/7, all while maintaining 8 hours of sleep a night (hopefully). Fasten your seatbelts, drivers! We’re heading out on the road to success. 

What is Always-On Marketing?

We know that customers now expect near-instantaneous responses from businesses when they shop online but did you also know that personalisation has a massive effect on buying habits? According to Accenture, 91% of consumers are more likely to purchase from businesses that provide a personalised shopping experience. Always-on marketing combines 24/7 availability with highly personalised content strategies to create content for customers that serves their exact requirements whenever they need it. 

While other marketing tactics focus on campaigns that push products in short bursts, always-on marketing has an unwavering presence. It helps businesses reach their target audience, retain their customers, and consistently build brand awareness. Even though many always-on marketing strategies are automated, they still require some manual work, not only in content creation but also for market research. 

To keep your content personalised, always-on marketing heavily relies on first-party data collected from your customers. With cookie policies changing soon, collecting this data can require a little more effort and innovation. However, once you have conducted your market research and created your content, the hard work is pretty much over. Simply set up your automations, leave them to run in the background, and analyse the data they produce whenever you need.

The Best Content Strategies for Customer Retention

Okay, so let’s have a look at the most popular always-on strategies used today. You’ll want to implement strategies that are easy to maintain and will make customers feel as though the content is there to serve them and their particular needs. The following marketing tools are easy to personalise and are incredibly effective at helping business owners retain customers while also attracting new ones. They can also be dispersed between multiple sites to help you get the most reach, making it easier for customers to find you no matter from where they are searching. 

Email Automation

Email automation is one of the easiest ways to create a personalised shopping experience for your customers. It utilises your website analytics to help you target people based on product preferences, behaviour, and past purchases. Email automation is a great way to use a customer’s past buying habits to personalise the offers they receive in the future. What’s more, getting people to sign up to receive emails is also a fantastic way to convert new traffic into leads. Simply create a pop up that encourages them to sign up (a 10% discount will usually do the trick) and ask them to select what offers they’d like to hear about in the future. 

These emails also save business owners an immense amount of time as they can create a personalised experience without having to write individual messages to every single customer. That’s because the personalisation of these emails doesn’t hinge on the content inside them. Instead, it comes down to the specific times that customers receive these messages. For example, a welcome email can contain the same message for every customer. The personalisation comes down to it only being sent to them right after they sign up. 

Automations can be triggered to be sent out at any number of specific times. In doing so, these triggers create a shopping experience that comes across as specific to each client without you having to spend forever writing individual emails for every customer. Examples include:

 

  • A welcome email when customers first sign up
  • Sending a reminder email when they abandon a cart
  • Promotion emails when you launch a new product that relates to their past purchases
  • Sending them a discount code on their birthday
  • Special offers in the lead up to celebrations like Christmas, Mother’s Day, and Easter
  • Black Friday reminders

Chatbots

Chatbots are great for providing instantaneous customer support. They’re able to interact with consumers in real-time and give them that personalised, speedy service we talked about earlier. There are a few types of chatbots available but ultimately, they’ll all assist with your always-on marketing strategy. Chatbots are also better than humans at dealing with loads of information and can scan a consumer’s enquiry and provide a solution almost immediately. Whether it’s two in the morning or 6pm on a Sunday, you can rely on chatbots to deliver premium customer support and solutions. 

On-Demand Resources

As we said, consumers crave convenience so if you really want to keep their attention (and their business) we highly recommend implementing on-demand resources. Look, you don’t have to flood your customers with a plethora of information they didn’t ask for or mightn’t find useful, but if there’s anything you think they could benefit from when it comes to your goods and services, make that information available. This could look like:

  • Instruction videos
  • Size guides
  • Downloadable instruction manuals
  • Frequently asked questions 
  • Tips for choosing the right product

Making these resources super accessible also decreases traffic to your customer support team as studies show consumers often look for their own solutions before turning to customer care. 

Social Media Engagement

This sounds like a given, but you’d be surprised how many businesses either forget or don’t know how to use social media to their advantage. But, there are so many features on social media that assist businesses with always-on marketing. Here are some examples:

  • Polls and Questions: You can set polls or questions on platforms like Instagram, Facebook, and LinkedIn.
  • Stories: Most social media story features are set to appear for 24 hours. This means you can engage with customers even when you’re getting those eight hours of shuteye we talked about earlier. 
  • Contests and Giveaways: “Like, share, tag a friend, and follow us for your chance to win!”. Seriously though, who doesn’t love a giveaway? Plus, you’ll likely end up with a bunch of new followers in the process. Market expansion, anyone?
  • Ad Scheduling: AI and automation is your friend. Trust us. You can reach your desired audience anywhere and at any time when you schedule your ads. 

Gain Access to the Best Marketing Strategies for Your Business With Get More Traffic!

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27/04/2022

April Digital Marketing Industry Updates

New Multisearch Feature on Google App

Google is beta-testing a new Multisearch feature that will help users having trouble expressing their thoughts in a search query. If you’ve ever had trouble trying to find the perfect piece to add to your closet, or a good addition to your dining set or living room furniture, then this feature is the one for you. You can take a screenshot of a dress, for example, and then add in “yellow” or “pink” to find the dress in a different colour. Or you can snap a photo of your house plants and then add “care instructions” to find out how to help them grow. While the feature is only available in English in the U.S. at the moment, this will definitely be a feature to look forward to with regards to search.

TikTok Testing Search Ad Placements

TikTok is currently beta testing search ad placements for their platform. The test was first spotted by David Herrmann, president of Herrmann Digital, a paid social advertising company and shared on Twitter. These search ads, though, are just ad placements. Keyword targeting is not yet available to advertisers. Despite that, the additional placement on TikTok search is definitely promising. Companies looking beyond Google for advertising opportunities would be keen to jump onto TikTok, especially as TikTok has been proven to also have high purchasing intent.

Instagram Updates Ranking Algorithm to Benefit Creators

Recently, Instagram chief Adam Mosseri made a statement that they were currently updating Instagram’s algorithm to favour creators. New Product Tags and Enhanced Tags have been added for greater reach and relevance, as well as an update to the algorithm to favour original content. Additionally, Instagram is also looking into making adjustments to hashtag pages to help increase engagement on hashtags. With these additions, creators and influencers should be able to increase their engagement on the platform.

Twitter Testing Out its “Edit” Function

One feature that has long been requested for Twitter is an edit feature. Recently, Twitter CEO Parag Agrawal suggested that they are working on an edit function. Having such a function would be a useful tool to correct the many typos that occur on the social media platform. The edit function, however, keeps a record of the history of the edited tweet, which would be a compromise between what users want and need versus Twitters long-standing arguments against adding an edit button.

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